OUR TERMS of SERVICE

Wild Vine Floral strives to provide excellent service. We are happy when you are happy. Therefore, we understand your concerns about security and proper fulfillment of any order placed online, via phone, or email. The following describes the terms of our service including how subscriptions work.

PRODUCTS

All products as depicted on this website are available for local delivery or scheduled pickup only. All products are subject to availability. Images are provided to demonstrate our arrangement style. In order to deliver on our commitment to local, seasonal flowers, we will work with the freshest products that we have grown, harvested, or sourced from the market. In the event that we are unable to supply all or part of your order, we shall notify you as soon as possible and reimburse your payment, in full. We are happy to take requests of colors and flower types, and will let you know what is possible. We are committed to sustainable business practices, and that takes priority when choosing what we include in our arrangements.

PRICES

Prices listed by Wild Vine Floral are subject to change when customizing arrangements to your requests. We will provide a quote for you to approve. Product prices include delivery in our local delivery area. Sales tax is added during checkout. We reserve the right to change without notice, the price, or prices of any, or all products listed on the Wild Vine Floral website (including the Wild Vine Flower Club.)

ORDERS / PAYMENT

During checkout, you will be required to provide us with your complete personal details, including billing and delivery addresses.  We accept payment via Stripe and PayPal. By clicking on the 'Purchase' button after reviewing, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Wild Vine Floral website. Submitting your order is subject to our acceptance of this offer. We will confirm with you via email. We will always try to deliver by your requested date, but may be unable to depending on how much notice and our current business. We will not consider ourselves bound by a contract with you until we have confirmed the order details. Payment for our Wild Vine Flower Club is for the initial arrangement. See “Subscription” section below for details on Flower Club billing.

WILD VINE FLOWER CLUB SUBSCRIPTION

You can have a seasonal arrangement delivered once a week, every other week, or once a month. The price is cheaper per delivery when choosing more frequent plans. We offer delivery in our local delivery area. You can choose to pick up at the Wild Vine home studio also. Flower Club arrangements are scheduled at your chosen frequency on Wednesdays or Fridays depending on your location. We will attempt to schedule your first arrangement as close to your requested date as we can. You pay for your first arrangement when you start your membership online. The subscription will renew as long as you like. Let us know if you need to skip a delivery.

We can pause, cancel, or edit your subscription at any time. We need at least 48 hours notice as we often begin gathering and purchasing the day before delivery. You can use the “Get in Touch” page on this website or reply to any email communications from Wild Vine Floral.

We provide a mason jar as a vessel for your initial delivery. We ask that you set the mason jar out on your delivery day, so we can drop off your flowers in fresh water. You can set out your own vase with fresh water if you prefer. We reserve the right to charge for missing jars.

DELIVERY

We offer delivery in our local delivery area. Deliveries near my studio are free and the price goes up as the driving distance increases. Pick up is always an option. Choose at check out and we can coordinate a time. If the delivery is outside of this area, we can arrange for pickup at the WildVine home studio or quote you a delivery fee based on distance.

Delivery Request - We attempt to fulfil your delivery date request. It may not be possible based on how much notice and current business. We will always confirm your order and delivery date. We may process orders received on weekends or Public Holidays the next working day. Delivery is not available on Sundays or public holidays. We will contact you to schedule a good date.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postal code of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, restaurants, and other business locations, we may have to leave the arrangement with someone other than the recipient. We send a text message to you to notify that your delivery is complete.

Please note that Wild Vine Floral is only responsible for delivering to the address you quote. If the goods have been correctly delivered, we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s). We deliver to the porch of the recipient unless otherwise arranged. In the instance of difficulties in delivering your order to the intended recipient occurring, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order. Before placing your order, please review delivery information.

CANCELLATION/REFUNDS

Should any customer place an order, and then need to cancel the order, the cancellation must be made at least 48 hours prior to the delivery of the order. If the cancellation is received after this time, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong or incomplete address. To amend or cancel your order, please contact Wild Vine Floral via our “Get in Touch” page or reply to an email that we have sent you.

In the event that you are not satisfied with your order, please let us know right away via our “Get in Touch” page or by replying to an email that we have sent you. We are only happy when our customers are happy. We will hear all reasonable complaints and are able to provide refunds/credits on a case by case basis.